Exchange or store credit upon receipt of purchased item(s).Purchaser responsible for shipping of returned item(s).No Cash Refunds. Complaint must be made within 2 weeks of Shipping Date and valid reason provided. item's normally ship within 2-3 business days after purchase. all printing and manufacturing of products are in house.back order lead times are minimal. any special request's should be addressed before making purchase, i.e. shipping provider's available to your geographic location. we will try to remain flexible while providing courteous customer service. Shipping only available to U.S. addresses. Lower 48 and Hawaii